A number of cases have been scheduled wherein the bank officials frequently call as well as harass the customers for payment of debt. They call through unidentified numbers and sometimes even customers are treated unfairly by bank, thereby crossing all the ethical limits. This imposed a solemn problem of anger and rage within the customers as well as by seeing such behavior, the bank officials are evaded by them because of their offensive language etc.
What Are The Types Of Complaints?
You can approach the Banking Ombudsman to register a bank harassment complaint under the following categories:
- Non-payment or excessive delay in the payment or else collection of cheques, drafts, bills etc.
- Non-acceptance, without adequate cause, of small denomination notes tendered for any purpose, and for charging of payment in respect thereof
- Non-acceptance, without adequate cause, of coins tendered and for charging of commission in admiration thereof
- Non-payment or else delay in payment of inward remittances
- Stoppage to issue or else delay in issue of drafts, pay orders or bankers’ cheques
- Non-adherence to prearranged working hours
- Failure to offer or delay in offering a banking facility (other than loans and advances) promised in writing by a bank or else its direct selling agents
- Setbacks, non-credit of continues to parties accounts, non-payment of deposits or else non-observance of the Bank directives, if any, valid to rate of interest on deposits in any savings, current or else other accounts maintained with a bank
- Rejection to open deposit accounts without any suitable reason for refusal
- Levying of charges without sufficient prior notice to the consumer
- Non-adherence by the depository or its subsidiaries to the lessons of Reserve Bank on ATM/Debit Card operations or else Credit Card operations
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